Vendor Agreement

CraevControl Platform Services

Craev

Effective Date: March 24, 2026

Last Updated: March 27, 2026

This Vendor Agreement (“Agreement”) is entered into between Craev (“Craev,” “we,” “us,” or “our”), and the food truck operator registering for CraevControl (“Vendor,” “you,” or “your”).

By completing the onboarding process and activating a CraevControl subscription, Vendor agrees to be bound by this Agreement. This Agreement is incorporated by reference into Craev's Terms of Service and Privacy Policy.

1. Services

Subject to the terms of this Agreement, Craev grants Vendor a non-exclusive, non-transferable right to access and use the CraevControl platform, which may include the following features depending on the Vendor's tier:

(a) Point of sale and order management;

(b) Mobile order processing;

(c) Live GPS location broadcasting to the Craev consumer app;

(d) Business analytics and reporting;

(e) Promotions and discount management;

(f) Push notifications to followers (Growth tier);

(g) Event booking and management (Basic tier and above).

Vendor's profile and menu will be listed on the Craev consumer application for customer discovery, subject to the Vendor's account remaining active and in good standing.

2. Subscription and Fees

2.1 Platform Access

CraevControl is available to Vendors at no monthly charge. Access is provided under a tier-based model: Basic (free, no commission), Growth (no monthly fee, 8% commission per order), and Premier (no monthly fee, 12% commission per order). Craev reserves the right to modify tier features, commission rates, or introduce new tiers with thirty (30) days' written notice to active Vendors.

2.2 Transaction Fees and Vendor Commissions

The following fee applies to all tiers and is charged directly to the Customer:

(a) Convenience Fee: Seven percent (7%) of the order total, applied to all card and mobile payment orders placed through the Craev consumer application. Cash transactions are not subject to this fee.

In addition, the following commissions are charged to the Vendor on each completed order, depending on the Vendor's subscription tier:

(b) Basic tier: zero percent (0%) commission — no commission charged to the Vendor;

(c) Growth tier: eight percent (8%) commission per completed order, deducted from the order payout to the Vendor;

(d) Premier tier: twelve percent (12%) commission per completed order, deducted from the order payout to the Vendor.

2.3 Refunds

As the Platform carries no monthly subscription fee, no subscription refunds apply. Disputes regarding transaction fees charged to Customers are governed by Craev's consumer-facing Terms of Service. Commission amounts deducted from completed and fulfilled orders are non-refundable except where required by applicable law.

3. Vendor Responsibilities

Vendor agrees to:

(a) Provide accurate and current information about their business, including truck name, cuisine type, menu items, pricing, and operating location;

(b) Keep menu information, pricing, and availability current and accurate at all times;

(c) Fulfill all orders accepted through the Platform in a timely and professional manner;

(d) Comply with all applicable local, state, and federal laws governing food service operations, including health codes, licensing requirements, and food safety regulations;

(e) Maintain all required permits and licenses for operating a food truck in their jurisdiction.

4. Prohibited Activities

Vendor expressly agrees not to:

(a) List, advertise, sell, or offer for sale any alcohol or alcoholic beverages through the Platform, including beer, wine, spirits, cocktails, liqueurs, hard seltzers, and ciders. Violation of this prohibition will result in immediate account suspension and may result in permanent termination;

(b) Provide false or misleading business information on the Platform;

(c) Repeatedly fail to fulfill accepted orders without valid cause;

(d) Use the Platform for any unlawful purpose;

(e) Attempt to circumvent the Platform's payment processing systems.

5. Intellectual Property

Vendor retains all ownership rights to their business name, logo, menu content, and related intellectual property. By listing content on the Platform, Vendor grants Craev a non-exclusive, royalty-free, worldwide license to display, reproduce, and distribute Vendor's content on the Platform solely for the purpose of providing the services described in this Agreement. This license terminates upon account closure.

6. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with this Agreement and to use such information solely for purposes of performing obligations under this Agreement.

7. Term and Termination

7.1 Term

This Agreement begins on the date Vendor activates their subscription and continues on a month-to-month basis until terminated.

7.2 Termination by Vendor

Vendor may cancel or downgrade their tier at any time through the CraevControl app settings. For Basic-tier Vendors, cancellation takes effect immediately. For Growth- and Premier-tier Vendors, cancellation or downgrade takes effect at the end of the current thirty (30) day commitment period, after which no further commissions will be charged.

7.3 Termination by Craev

Craev may suspend or terminate Vendor's account immediately upon written notice for: (a) violation of this Agreement or Craev's Terms of Service; (b) conduct harmful to the Platform, other Vendors, Customers, or third parties; (c) failure to maintain required business licenses or permits; or (d) repeated failure to fulfill accepted orders.

7.4 Effect of Termination

Upon termination, Vendor's access to CraevControl will cease and Vendor's listing will be removed from the consumer application within thirty (30) days. Any outstanding commission amounts remain due and payable.

8. Disclaimers and Limitation of Liability

CRAEVCONTROL IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. CRAEV'S TOTAL LIABILITY TO VENDOR FOR ANY CLAIM ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF (A) COMMISSION FEES PAID BY VENDOR TO CRAEV IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). IN NO EVENT SHALL CRAEV BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

9. Indemnification

Vendor agrees to indemnify and hold harmless Craev, its officers, directors, and employees from any claims, damages, or expenses, including attorneys' fees, arising from Vendor's use of the Platform, Vendor's products or services, Vendor's violation of this Agreement, or Vendor's violation of any applicable law.

10. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of the State of North Carolina. Any disputes arising under this Agreement shall be resolved by binding arbitration in Mecklenburg County, North Carolina. The parties waive any right to a jury trial or class action proceeding.

11. Entire Agreement

This Agreement, together with Craev's Terms of Service, Privacy Policy, and Acceptable Use Policy, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings.

12. Contact

Questions regarding this Agreement may be directed to:

Craev
Statesville, NC 28677
hello@getcraev.com

By activating a CraevControl subscription, Vendor acknowledges that they have read, understood, and agree to be bound by this Vendor Agreement.